Last Updated: 11/03/2025
At Viper Car Detailing, our time is dedicated to providing premium mobile detailing services for each scheduled client. Because our services require advance preparation, travel, and blocked appointment slots, this policy ensures fairness for both our team and our customers.
A non-refundable deposit is required to secure every appointment.
Auto Detailing Services: $50 non-refundable deposit
Odor or Mold Removal Services: $100 non-refundable deposit
Deposits protect your reserved time slot and cover income lost in case of short-notice cancellations or no-shows.
Appointments may be canceled or rescheduled up to 3 days (72 hours) before the scheduled time without additional charges.
Cancellations made within 3 days of the appointment will result in forfeiture of the deposit.
Same-day cancellations or no-shows may be charged up to 100% of the total service amount to cover lost labor and travel costs.
If weather conditions make it unsafe or impractical for service, Viper Car Detailing will reschedule at no additional cost.
All sales are final once a service is completed.
Because auto detailing is a performance-based service and results are visible immediately, Viper Car Detailing does not issue refunds after work has been completed.
However, we stand behind our work 100%. If you’re not satisfied with the results:
Notify us within 24 hours of your service.
Provide details or photos of the concern.
We’ll promptly review the issue and, if appropriate, offer a touch-up or re-cleaning to resolve it.
If your appointment must be canceled due to rain, snow, or unsafe working conditions, we will reschedule at the earliest available time.
Clients must ensure safe and accessible working conditions (driveway, parking spot, or garage). If our team arrives and cannot safely perform the job, it may be treated as a same-day cancellation.
Viper Car Detailing values your time and trust. We aim to deliver exceptional results and service on every job. While refunds are not provided, we are always committed to making things right and ensuring your satisfaction through rework or adjustment when appropriate.
Viper Car Detailing
Mobile Auto Detailing – Greater Boston Area
(617) 468-8211
www.vipercardetailing.com
info@vipercardetailing.com
We require a non-refundable deposit to secure your spot and prepare our team and materials. Because our schedule is limited and we travel to your location, last-minute cancellations directly impact our small business.
Book Now: Book.vipercardetailing.com
The deposit varies by service:
$50 for standard auto detailing
$100 for odor or mold removal services
All deposits are non-refundable, but they are applied toward your total service cost.
Yes — as long as you give us at least 72 hours (3 days) notice, you can reschedule or cancel without additional fees. If you cancel within 72 hours, your deposit will be forfeited.
Same-day cancellations or no-shows may result in being charged up to 100% of the total service cost to cover lost time, travel, and labor.
If unsafe weather prevents us from servicing your vehicle, we’ll contact you and reschedule at no extra cost. Your deposit will be transferred to the new date.
No. All deposits are non-refundable, as they secure a technician’s time and route. However, if you provide more than 72 hours’ notice, you can reschedule without penalty.
Regular detailing isn’t just about keeping your car clean — it’s about protecting your paint, interior, and surfaces from everyday wear. By preserving your vehicle’s condition, detailing helps maintain its long-term value and keeps it looking like new for years to come.
